Delivery of products is carried out by DHL or TNT Company. Since there is an additional charge for deliveries, please advise us for the cost of it. When the products arrive on the receipt address you will be asked to sign in order to receive. If the data entered in the form is incorrect, the Company does not assume any responsibility for any non-delivery.
You have the right to return your order in whole or in part within a time-limit of 10 working days from the date you received it, without bearing any obligation to inform us of the reason for a return of your order. In this case you shall solely bear the immediate cost of returning the product. In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return.
You should return the product in the perfect condition in which you received it. In addition, you shall include the payment receipt. Return shall be accepted solely upon approval on behalf of the company, by email. In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 20 days from the date we shall receive the product. All products returned to the company, go through a very careful examination. In case you wish to return any purchased products, you need to send the products to be returned to the following address:
PROLAT Company, MANDRA, ATTICA, 196 00, GREECE.